Steve Davies, Author at Verint https://www.verint.com Customer Engagement Leaders Thu, 22 Jan 2026 02:21:19 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 Doubling Agent Capacity with Verint Agent Copilot Bots https://www.verint.com/blog/doubling-agent-capacity-with-verint-agent-copilot-bots/ Mon, 17 Mar 2025 20:03:09 +0000 https://www.verint.com/?post_type=blog-post&p=175326 Need to shave 50% off your call handle time? The Verint Agent Copilot bots do exactly this by automating manual contact center workflows, delivering the extra capacity you need.

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]]> The Three Types of Feedback Data Essential for Effective VOC https://www.verint.com/blog/the-three-types-of-feedback-data-essential-for-effective-voc/ Mon, 10 Feb 2025 17:20:08 +0000 https://www.verint.com/?post_type=blog-post&p=174098 Discover how Verint VOC enables you to listen, analyze and act on feedback and deliver exceptional experiences for your customers.

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]]> Why—And How—Generative AI and Knowledge Management Can Enhance Your CX Delivery https://www.verint.com/blog/why-and-how-generative-ai-and-knowledge-management-can-enhance-your-cx-delivery/ Thu, 16 Jan 2025 21:15:23 +0000 https://www.verint.com/?post_type=blog-post&p=173048 GenAI helps to streamline content creation and accelerates agent knowledge discovery, which leads to shorter calls and happier customers.

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]]> Revolutionize Your KM Capabilities with The Verint Knowledge Automation Bot https://www.verint.com/blog/revolutionize-your-km-capabilities-with-the-verint-knowledge-automation-bot/ Tue, 07 Jan 2025 22:12:42 +0000 https://www.verint.com/?post_type=blog-post&p=172589 See how the Verint Knowledge Automation Bot™ leverages AI for knowledge management and can quickly surface relevant information and create more efficient customer conversations.

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]]> Listen To Your Customers’ Wish Lists This Holiday Season https://www.verint.com/blog/listen-to-your-customers-wish-list-this-holiday-season/ Wed, 20 Nov 2024 21:37:48 +0000 https://www.verint.com/?post_type=blog-post&p=170911 Purchase journeys are complex and have many touchpoints. Retailers should understand what’s happening at all stages to deliver great CX during the holidays.

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]]> AI Is the Perfect Holiday Gift for Any Retailer https://www.verint.com/blog/ai-is-the-perfect-holiday-gift-for-any-retailer/ Tue, 12 Nov 2024 21:49:00 +0000 https://www.verint.com/?post_type=blog-post&p=170673 Are you holiday ready? Verint's new Holiday Survival Guide explores the inbound volume retailers can expect + a blueprint for how AI can help.

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]]> CX Day 2024: Putting AI Business Outcomes at The Heart of CX Strategy https://www.verint.com/blog/cx-day-2024-putting-ai-business-outcomes-at-the-heart-of-cx-strategy/ Tue, 01 Oct 2024 19:16:33 +0000 https://www.verint.com/?post_type=blog-post&p=167033 Happy CX Day 2024 from Verint! Explore today's blog for how we are celebrating those who deliver exceptional experiences for their customers.

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]]> The Dream Getaway: How An AI-Powered IVA Can Help Your Customers Travel with Ease https://www.verint.com/blog/the-dream-getaway-how-an-ai-powered-iva-can-help-your-customers-travel-with-ease/ Fri, 13 Sep 2024 16:25:40 +0000 https://www.verint.com/?post_type=blog-post&p=165684 Improving customers’ travel journeys means travel companies improving their customer journeys. AI chatbots can help increase efficiency, productivity and ROI while elevating CX.

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]]> Four Essential Capabilities for Effective VoC Solutions https://www.verint.com/blog/four-essential-capabilities-for-effective-voc-solutions/ Wed, 14 Aug 2024 20:31:26 +0000 https://www.verint.com/?post_type=blog-post&p=163555 Are you infusing customer insights across your organization? Verint VoC solutions offer flexibility and scalability to help you create customer-centric strategies.

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]]> Integrating Digital Feedback into CX Automation https://www.verint.com/blog/using-digital-feedback-and-cx-automation-to-elevate-your-cx/ Tue, 30 Jul 2024 17:04:26 +0000 https://www.verint.com/?post_type=blog-post&p=162228 Setting a customer-centric roadmap relies on brands effectively leveraging behavioral data, with three key approaches needed to make the most of omnichannel CX insights.

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]]> Why Unified Data Is Critical for Successfully Elevating CX https://www.verint.com/blog/why-unified-data-is-critical-for-successfully-elevating-cx/ Wed, 26 Jun 2024 21:13:05 +0000 https://www.verint.com/?post_type=blog-post&p=159094 Want more customer insights? Read how AI can explore engagement data and deliver actionable insights that can supercharge a company’s CX strategy.

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]]> Why Happy Agents Mean Happy Customers https://www.verint.com/blog/why-happy-agents-mean-happy-customers/ Fri, 21 Jun 2024 14:42:30 +0000 https://www.verint.com/?post_type=blog-post&p=158486 Want to keep your agents? Organizations benefit that understand agent experience is now a key battleground for attracting and retaining the best customer-facing staff.

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