Mike Bookey, Author at Verint https://www.verint.com Customer Engagement Leaders Thu, 20 Nov 2025 20:15:17 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 Let’s Build a Bot: How Verint Makes Deploying AI Agents Quick and Easy https://www.verint.com/blog/lets-build-a-bot-how-verint-makes-deploying-ai-agents-quick-and-easy/ Thu, 20 Nov 2025 20:15:17 +0000 https://www.verint.com/?post_type=blog-post&p=185532 Verint can help you create your own IVA that delivers measurable outcomes through excellent self-service interactions, going beyond chatting with customers.

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]]> WATCH: A Proven Approach for Rapid Results with Verint Intelligent Virtual Assistant https://www.verint.com/blog/watch-a-proven-approach-for-rapid-results-with-verint-intelligent-virtual-assistant/ Tue, 21 Oct 2025 20:11:39 +0000 https://www.verint.com/?post_type=blog-post&p=183858 At Verint Engage 2025, Heather Richards, Verint’s VP of Go-to-Market Strategy, shared how today’s virtual assistants must provide real customer resolutions.

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]]> Verint Master Class: AI Answers for Today’s AI Questions https://www.verint.com/blog/verint-master-class-ai-answers-for-todays-ai-questions/ Thu, 16 Oct 2025 20:03:10 +0000 https://www.verint.com/?post_type=blog-post&p=183570 Need to make sense of the latest breakthroughs in agentic AI? Join this Verint Master Class series for the insights you need to get contact center results. 

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]]> Verint Intelligent Virtual Assistant (IVA) Named a Conversational Leader in New Opus Research Report https://www.verint.com/blog/verint-intelligent-virtual-assistant-iva-named-a-conversational-leader-in-new-opus-research-report/ Tue, 02 Sep 2025 20:13:30 +0000 https://www.verint.com/?post_type=blog-post&p=181100 Opus Research has named Verint Intelligent Virtual Assistant (IVA) a conversational AI leader that produces the outcomes that customers want.

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]]> Learn How to Modernize Your Voice Channel https://www.verint.com/blog/learn-how-to-modernize-your-voice-channel/ Tue, 24 Jun 2025 20:30:45 +0000 https://www.verint.com/?post_type=blog-post&p=178583 With all the advances in digital channels, contact centers still need to deliver the same excellent level of customer service no matter the channel. This blog explores how.

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]]> It’s Time to Modernize Your Voice Channel https://www.verint.com/blog/its-time-to-modernize-your-voice-channel/ Mon, 09 Dec 2024 21:32:21 +0000 https://www.verint.com/?post_type=blog-post&p=171779 Consider providing your callers with AI-powered self-service with an IVA in the voice channel to increase agent capacity and contain more calls.

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]]> Where Is Conversational AI Headed in 2024? https://www.verint.com/blog/where-is-conversational-ai-headed-in-2024/ Mon, 05 Feb 2024 21:25:07 +0000 https://www.verint.com/?post_type=blog-post&p=146797 Verint experts explore AI's future in 2024.

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]]> The Cost-Saving Benefits of Open CCaaS https://www.verint.com/blog/how-an-open-ccaas-strategy-saves-you-money/ Tue, 31 Oct 2023 20:12:54 +0000 https://www.verint.com/?post_type=blog-post&p=138907 Ready to save money? Give Open CCaaS a look.

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]]> Five Ways Verint Containment Bots Deliver Better Self-Service https://www.verint.com/blog/five-ways-verint-containment-bots-deliver-better-self-service/ Tue, 05 Sep 2023 20:02:33 +0000 https://www.verint.com/?post_type=blog-post&p=133513 Verint Containment Bots lead to better self-service outcomes.

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]]> Understanding Generative AI: How GenAI Can Elevate Customer Experience https://www.verint.com/blog/navigating-the-world-of-generative-ai/ Wed, 28 Jun 2023 21:05:59 +0000 https://www.verint.com/?post_type=blog-post&p=126754 At Verint Engage, our experts offered history and insights about generative AI.

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]]> Channel Silos Hurt Customer Engagement: Here’s How to Knock Them Down https://www.verint.com/blog/channel-silos-hurt-customer-engagement-heres-how-to-knock-them-down/ Tue, 16 May 2023 20:11:41 +0000 https://www.verint.com/?post_type=blog-post&p=121203 Are your data and channel silos creating CX issues?

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]]> Verint Community Platform Drives Success: Three Case Studies https://www.verint.com/blog/verint-community-drives-success-three-case-studies/ Tue, 17 Jan 2023 22:38:42 +0000 https://www.verint.com/?post_type=blog-post&p=87470 Three Verint case studies show the power of Verint Community.

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