Barbara Kosko, Author at Verint https://www.verint.com Customer Engagement Leaders Thu, 22 Jan 2026 22:34:59 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 Stronger, Faster CX Analytics: Go Beyond Instinct with AI Intelligence https://www.verint.com/blog/stronger-faster-cx-analytics-go-beyond-instinct-with-ai-intelligence/ Thu, 22 Jan 2026 22:34:59 +0000 https://www.verint.com/?post_type=blog-post&p=187470 Verint's Daniel Ziv, Global VP of AI + Analytics, shares a critical framework that separates AI leaders from those lagging behind. Check out the highlights.

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]]> In Conversation with Positive 911: Recognizing the Positive in Emergency Communications https://www.verint.com/blog/in-conversation-with-positive-911-recognizing-the-positive-in-emergency-communications/ Tue, 06 Jan 2026 21:01:39 +0000 https://www.verint.com/?post_type=blog-post&p=186698 In public safety, pressure is frequent but recognition is rare. What if instead, feedback could spark connection, nurture belonging, and transform culture?

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]]> From AI Failure to CX Breakthrough: The Verint Platformatic Advantage https://www.verint.com/blog/from-ai-failure-to-cx-breakthrough-the-verint-platformatic-advantage/ Mon, 15 Dec 2025 21:36:33 +0000 https://www.verint.com/?post_type=blog-post&p=186246 Looking for an AI success story? The CX Automation winners are already separating from the pack. Verint is ready with a platform to drive stronger outcomes.

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]]> From Manual to Measurable: How Verint Is Rewriting the CX Playbook https://www.verint.com/blog/from-manual-to-measurable-how-verint-is-rewriting-the-cx-playbook/ Tue, 02 Dec 2025 21:54:10 +0000 https://www.verint.com/?post_type=blog-post&p=185879 Brands around the world are seeing stronger, faster, measurable business value in their contact center. Hear what Verint CEO Dan Bodner shared at the Verint Engage event.

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]]> How To Save Millions: Increase Agent Capacity with CX Automation https://www.verint.com/blog/how-to-save-millions-increase-agent-capacity-with-cx-automation/ Mon, 24 Nov 2025 21:30:00 +0000 https://www.verint.com/?post_type=blog-post&p=185637 Contact centers can work smarter without hiring more agents by using AI-powered CX Automation, giving agents the tools they need to succeed.

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]]> How Can Luxury Retailers Win Holiday Shoppers In 2025? https://www.verint.com/blog/how-can-luxury-retailers-win-holiday-shoppers-in-2025/ Wed, 05 Nov 2025 21:27:28 +0000 https://www.verint.com/?post_type=blog-post&p=184537 By marrying physical + digital channels this holiday season, you can deliver customer experiences that resonate far beyond the next purchase.

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]]> Drive Better In-Store CX by Connecting Appointments with Staff Schedules https://www.verint.com/blog/drive-better-in-store-cx-by-connecting-appointments-with-staff-schedules/ Mon, 27 Oct 2025 21:03:32 +0000 https://www.verint.com/?post_type=blog-post&p=184119 New blog! See how you can bridge the gaps between your digital tools and create connected customer journeys that drive sales and engagement.

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]]> From QA to Better 911 Call Handling with AI https://www.verint.com/blog/from-qa-to-better-911-call-handling-with-ai/ Wed, 15 Oct 2025 20:57:36 +0000 https://www.verint.com/?post_type=blog-post&p=183395 If your public safety QA program is outdated, bring it up to speed by embedding AI-driven coaching into your daily operations. Read more.

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]]> From Hold to Help: Boost Citizen Experience with Automated Public Safety Solutions https://www.verint.com/blog/from-hold-to-help-boost-citizen-experience-with-automated-public-safety-solutions/ Thu, 04 Sep 2025 20:09:22 +0000 https://www.verint.com/?post_type=blog-post&p=181411 Verint’s solution for non-emergency call automation can help agencies improve emergency call handling, enhance efficiency and ease call-taker workload. Learn more.

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]]> Better Serve Your Students with Digital Queuing and Appointments https://www.verint.com/blog/better-serve-your-students-with-digital-queuing-and-appointments/ Wed, 06 Aug 2025 20:26:16 +0000 https://www.verint.com/?post_type=blog-post&p=180733 Ready to modernize your university for today's students? See how you can help your institution serve more students (faster) + elevate their experience.

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]]> A Recovering Dispatcher’s Mission to Transform Public Safety https://www.verint.com/blog/a-recovering-dispatchers-mission-to-transform-public-safety/ Mon, 14 Jul 2025 20:01:00 +0000 https://www.verint.com/?post_type=blog-post&p=179167 Today's 911 operators are overwhelmed. See how Verint offers proven call automation technology that supports, not replaces, these headset heroes.

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]]> Why Are 911 Call Takers Still Answering Parking Complaints? https://www.verint.com/blog/why-are-911-call-takers-still-answering-parking-complaints/ Fri, 20 Jun 2025 15:07:04 +0000 https://www.verint.com/?post_type=blog-post&p=178522 Many 911 centers across the U.S. need to do more with less. Hiring more staff isn't feasible, so they need ways to reallocate resources for responding to real emergencies.

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